Refund Policy
Effective: January 1, 2026
Last Updated: January 1, 2026
1. Introduction
Fedilty Soft Solutions (“we,” “our,” or “us”) provides web design, development, digital marketing, and consulting services. This Refund Policy outlines the circumstances under which refunds may be issued for services or payments.
By purchasing or using our services, you agree to this policy.
2. General Policy
- All service fees are non-refundable once the project has started or work has been delivered.
- Refunds may only be issued at our discretion in limited cases, such as overpayment or billing errors.
- Partial refunds may be considered if the project has been partially completed, based on work already delivered.
3. Refund Requests
To request a refund, you must:
- Contact us at info@fedilitysoftsolutions.com within 7 days of payment.
- Provide payment details and reason for the request.
- Allow up to 14 business days for review and response.
4. Exceptions
Refunds will not be issued for:
- Change of mind or dissatisfaction due to subjective reasons after project delivery
- Delays caused by client-side issues (e.g., late content, approvals, or feedback)
- Services delivered according to agreed scope or contract
5. Payment Processor Notes
- Payments are processed securely through third-party providers such as Stripe, PayPal, or Square.
- Refunds issued by Fedilty Soft Solutions will be processed via the same payment method used.
6. Contact
For questions or refund requests, please contact:
Email: info@fedilitysoftsolutions.com